The market for online shopping has grown extensively, with the majority of people buying small items from internet retailers. There are many reasons why this is the case; however, it’s fair to say that top of the list is convenience. As a result, many online retailers will ship their products within 24 hours of an order being placed. Unfortunately, this means that products must be packed and shipped as soon as possible to ensure they arrive on time.
The increasing popularity of online shopping has meant that delivery service quality is now more important than ever for e-commerce businesses. Customers who shop online expect to receive their goods quickly and are less likely to return to a website that fails to meet their expectations in this area. So, businesses that can guarantee fast delivery or next-day service have an advantage over their competitors.
While some shoppers will choose a company based on the range of products they offer, many are choosing their preferred website because they know it will deliver on time and in good condition. In addition, customers may be willing to pay more for guaranteed next-day delivery.
Therefore, to be competitive in today’s market, it’s important to offer a fast, efficient delivery service. This is especially true for small businesses and ecommerce retailers that are competing with the bigger brands. Trying to compete with Amazon or even eBay can be hard enough but offering superior customer service at a reasonable price is one way for an SME to win customers over.
The good news is that you don’t have to have all the resources of a major business to offer a great delivery service. You just need to find the right express delivery partner, who can offer you the help you need and at a price, you can afford.
Velocity knows the demands of 24-hour services. If your business sells online and you are looking for a company to help you with fulfillment, you can trust Velocity Global Logistics to provide an efficient service that meets your needs.
As the owner of an online business, your focus should be on growing your business, not worrying about how you’re going to package and ship your products. We know that isn’t always possible, especially if you’re a small business or running a seasonal enterprise.
Here’s where velocity steps in…
Our team of experts are here to provide a wide range of services to help you manage the fulfillment side of your business. These include:
– Bundling & Labelling – Our expert packers will carefully bundle and label your items according to the exact requirements of the internet retailer you’re using.
– Repacking – If needed, we’ll repack items to create smaller, bigger or combined parcels. Whatever size best fits your needs, we can do it.
– Returns – We’ll manage all aspects of your returns. You can send us back unsold products for resale or recycling, as well as damaged items for repair or disposal.
– Customer Service – Your customers want their orders quickly, but they also want to know that someone is there if they have any questions or problems with their order.
All these services come at an affordable price – which means you can take advantage of all the benefits without breaking the bank. We can provide telephone support during specified hours of the day and even 24/7 email support.
To find out how outsourcing your logistics can help you save time and money, call us today on 020 3746 1433.